General Delivery info
Orders placed before 2:30 PM (IST) are usually processed and dispatched within 1–2 business days from our warehouse. We aim to get your order to you as quickly and smoothly as possible.
Free Shipping Eligibility:
PAN India (Domestic) – FREE Standard Shipping on all orders above ₹249 across India. A standard delivery fee of ₹79 applies to orders below ₹249.
Delivery Timelines:
• Prepaid Orders: Typically delivered within 3–5 business days.
Please note that delivery timelines to remote regions or during peak festive seasons may take up to 7 business days.
Delivery Process:
Our trusted courier partners attempt delivery up to 3 times. You will receive a tracking link via SMS/Email as soon as your parcel is dispatched.
RETURN TERMS AND CONDITIONS
7-Day Return & Exchange Policy:
Returns and exchanges are accepted on unworn, unwashed items in their original packaging with tags intact within 7 days of receiving your order.
To initiate a return or exchange request:
Email: [email protected]
WhatsApp / Support: +91 90236 81686
Our support team will assist you with the return process. Once approved, pack the item securely and return it to our warehouse facility:
Bear & Beyond
117 – Angel Square, VIP Circle, Uttran,
Surat, Gujarat 394105
If you receive a damaged, defective, or incorrect product, we will replace it promptly at zero additional cost to you. Free reverse pickup or return shipping is provided for damaged or defective items.
For change-of-mind returns, the request must be submitted within 7 days of delivery. Items must be returned in their original condition with all packaging intact.
Once your return is received and inspected at our warehouse, your refund will be processed within 2–3 business days back to your original payment method. Customers will be notified via email upon completion.
